
September 23, 2025
Sri explores the trust equation with Steve Preda and how small businesses can build deeper, more profitable customer relationships through strategic positioning, genuine proximity to customers, and purpose-driven leadership. The conversation examines why trust compounds over time and how small businesses have inherent advantages in creating it compared to larger competitors. Sri shares frameworks for moving beyond transactional relationships to become the obvious choice for ideal customers, and discusses practical approaches for building the kind of trust that drives referrals and long-term loyalty.
Date: September 23, 2025
Type: Podcast
Host: Steve Preda

The ability to focus on a set of customers who value what makes you unique
Big companies must appeal to everyone, you have the freedom to focus on your customers. Its ok to put your personal favorite products on the shelves, if customers love your taste. You don't have to offer every type of french pastry when you have fantastic coffee. Success comes from leaning into what makes you special.

The deep understanding that comes from direct customer interactions
Big companies spend millions trying to understand their customers through data and research. You gain that understanding from serving your customers every day. This direct connection gives you insights that big businesses can't match and informs your decisions to grow and adapt changing needs.

The freedom to build something meaningful beyond just making money
Unlike large corporations driven by financial metrics, you can build your business around your values and vision. Whether it's serving your community, pursuing your passion, or feeding your family, a purpose beyond profit gives you more ways to grow and the freedom to be creative in solving problems.
Want to learn more about how these principles can transform your business?
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Sri Kaza